Empathy isn’t a buzzword. It’s a skill, and one of the hardest to master. In this episode of Slackers, hosts Jaime Solis and Jonathan Sasse unpack why empathy is the secret ingredient behind trust, culture, and sustainable success. From team dynamics to customer relationships, they explore how empathy transforms communication, collaboration, and leadership—and why you can’t just hang an “empathy” poster on the wall and call it a day.
You can’t fake empathy.
In this conversation, Jaime Solis and Jonathan Sasse explore how empathy shapes everything from company culture to customer experience—and why it’s one of the most undervalued competitive advantages in business today.
They discuss what empathy really means in practice, how to build it inside teams, and why it has to start with curiosity rather than comfort. You’ll hear stories about fractured partnerships, repaired relationships, and how simple acts of understanding can unlock trust, loyalty, and better outcomes for everyone involved.
From a tech project saved by shared understanding between developers and ranchers, to a used-car dealership redefining customer service through compassion, this episode reframes empathy as a high-performance skill for leaders, creators, and builders in any field. It’s not about being nice. It’s about being effective.
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